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ARIZONA STATE UROLOGICAL INSTITUTE The Center for Comprehensive Urological Care

Frequently Asked Questions

Please call us at 480.394.0200, and we would be happy to help you confirm or cancel an appointment.

We do carry some medication samples, however the availability of these samples varies.

Our fax number is 480.394.0202.

Most prescriptions can be sent to you electronically, but this depends on the medication.

Most orders can be sent electronically, depending on the facility you visited.

At your request, a medical assistant will contact you to either update you on the status of your results.

Give us a call at 480.394.0200, and we would be happy to give you an estimate.

Yes, we are currently accepting new patients.

Give us a call at 480.394.0200, and we would be happy to let you know if your insurance is accepted.

As a new patient, you can typically be seen within 2-3 days, depending on the schedule availability, the referral status of your provider, and the accessibility of your medical records (determined by your referring provider).

Currently, we are not open on Saturdays.

We do have evening appointments, but only up to 4:45PM. Our providers are not available for appointments after that time on business days.

Our doctors see patients at Banner Desert, Banner Ocotillo, Mercy Gilbert and Chandler Regional Hospitals.

Each insurance policy varies regarding copays. Call us at 480.394.0200, and we would be happy to confirm your policy compatability.

Call us at 480.394.0200 and we would be happy to help you troubleshoot.

Please call us at 480.394.0200 to confirm that your referral has been received.

Call us at 480.394.0200 and we would be happy to help you refill your medication.

This location will be coming to your shortly in the summer of 2021.

For all ASUI location, we are open Monday-Thursday from 8:00AM to 5:00PM and Friday from 7:30AM to 1:30PM

We currently have 11 providers on our ASUI team.

We are open Monday through Friday most weeks of the year (with the exception of any major holidays).

We currently are not open on weekends or most major US holidays.

We currently have two female nurse practitioners who serve on our provider team.

We do not have an onsite pharmacy.

For the safety of our patients and staff alike, we utilize a prudent COVID policy to determine which patients can be seen in the office or via a telemed appointment.

Please call us at 480.394.0200 and we would be happy to help you schedule you an appointment for testing and evaluation.

Yes, you may drop off a urine sample to the same facility that gave you your sample cup.

Please call us at 480.394.0200 and we would be happy to help you sort out billing issues.

Call us at 480.394.0200 and we would be happy to help you change your appointment type.

Please call us at 480.394.0200 and we would be happy to help you let you know how long your provider has been practicing.

Yes, we welcome self-referring patients to our facilities, depending on their insurance’s referral requirements.

Please call us at 480.394.0200 and we would be happy to help you connect with our billing team and sort out any billing issues.

Please call us at 480.394.0200 and we would be happy to give you that information.

NPI numbers can be found by searching https://npiregistry.cms.hhs.gov/ for your provider. If you need assistance, please call us at 480.394.0200 and we would be happy to help.

All of your medical records should be available through your patient portal [link]. If you are unable to retrieve your records, please contact us at 480.394.0200 and we can retrieve them for you.

Medical records fees may vary. Please contact us at 480.394.0200 to ask about your situation.

Due to the high importance of continuity of care, we do request that our patients follow up with the same provider for each appointment.

We do not offer COVID-19 testing.

Give us a call at 480.394.0200 and we would be happy to help you make these arrangments.

Yes, a few of our surgeons perform robotic-assisted surgeries.

2 ASUI providers see female patients for certain women’s health issues. Please call our office at 480.394.0200 for further information about these services.

ASUI do not offer female infertility services.

Call us at 480.394.0200 and we would be happy to help you make arrangements for genetic testing.

Yes, we do accept cash pay patients under certain guidelines. Please call us at 480.394.0200 for more information about these guidelines.

Call us at 480.394.0200 and we would be happy to help you make arrangements for a payment plan.

Before your appointment, please give us a call at 480.394.0200 to make alternate arrangements.

Yes, your medical records should be available through your patient portal [link]. If you are unable to retrieve your records, please contact us at 480.394.0200 and we would be happy to find them for you.

We do not charge our patients for missing their appointment time, but to help us maintain this policy, we request a courtesy call 24 hours prior to each apppointment that needs to be cancelled or rescheduled.

If you have any additional questions, please do not hesitate to call us at 480.394.0200